This article will cover the following:
As of November 18, 2025 at 17:44 UTC, all Cloudflare services are operating normally. It is safe to re-enable any Cloudflare services that were temporarily disabled during the incident.
Incident Summary
On November 18, 2025, Cloudflare experienced a global network disruption that affected multiple services across their platform. The incident began at approximately 11:48 UTC and was fully resolved by 17:44 UTC, with a total duration of approximately 6 hours.
| Incident Detail | Information |
|---|---|
| Start Time | November 18, 2025 - 11:48 UTC |
| Resolution Time | November 18, 2025 - 17:44 UTC |
| Duration | Approximately 6 hours |
| Root Cause | Internal service degradation (detailed investigation in progress) |
| Impact Level | Global - Multiple services affected intermittently |
Affected Services
The following Cloudflare services experienced disruptions during the incident:
- Cloudflare Dashboard - Login and access issues reported
- Application Services - Broad impact with elevated error rates
- Cloudflare Access - Experienced errors, recovered at 13:13 UTC
- WARP - Service disruptions, particularly in London region
- Bot Management - Bot scores impacted intermittently during recovery
- Global Network - Elevated errors and latency across the platform
Complete Incident Timeline
Below is the complete chronological timeline of the incident, including all status updates provided by Cloudflare:
Status: Investigating
Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. We will update as we are able to remediate. More updates to follow shortly.
Update
We are continuing to investigate this issue.
Update
We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
During our attempts to remediate, we have disabled WARP access in London. Users in London trying to access the Internet via WARP will see a failure to connect.
Status: Identified
The issue has been identified and a fix is being implemented.
Update
We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services.
Update
We are continuing working on restoring service for application services customers.
Update
We are continuing working on restoring service for application services customers.
Update
We are continuing to work on a fix for this issue.
Update
We've deployed a change which has restored dashboard services. We are still working to remediate broad application services impact.
Status: Monitoring
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Update
Some customers may be still experiencing issues logging into or using the Cloudflare dashboard. We are working on a fix to resolve this, and continuing to monitor for any further issues.
Update
We are continuing to monitor for any further issues.
Update
The team is continuing to focus on restoring service post-fix. We are mitigating several issues that remain post-deployment.
Update
Bot scores will be impacted intermittently while we undergo global recovery. We will update once we believe bot scores are fully recovered.
Update
We continue to see errors and latency improve but still have reports of intermittent errors. The team continues to monitor the situation as it improves, and looking for ways to accelerate full recovery.
Update
We continue to see errors drop as we work through services globally and clearing remaining errors and latency.
Update
We continue to monitor the system through recovery and we are seeing errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available asap.
Status: Resolved
Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete.
Customer Impact and Recommendations
What customers experienced during the incident:
- Intermittent service disruptions across multiple Cloudflare products
- Elevated error rates when accessing Cloudflare-protected applications
- Increased latency across the global network
- Dashboard login and access issues
- WARP connectivity failures, particularly in the London region
- Intermittent bot score calculation issues
Resolution and Next Steps
Current Status:
- All Cloudflare services are operating normally as of 17:44 UTC
- Errors and latency have returned to normal levels across the network
- No configuration changes are being made at this time
- Engineering teams continue to monitor the platform closely
Recommended Actions for Customers:
- Re-enable Services: It is now safe to re-enable any Cloudflare services that were temporarily disabled during the incident.
- Monitor Your Applications: Continue to monitor your applications for any lingering issues or unexpected behavior.
- Review Logs: Check your application and access logs for any errors that occurred during the incident window (11:48 UTC - 17:44 UTC).
- Stay Informed: Watch for the final post-incident investigation report from Cloudflare for detailed root cause analysis and preventative measures.
Cloudflare will publish a comprehensive post-incident investigation report that will include:
- Detailed root cause analysis
- Contributing factors to the incident
- Steps taken to resolve the issue
- Preventative measures to avoid future occurrences
- Lessons learned and process improvements
Additional Resources
For more information and updates:
- Cloudflare Status Page - Real-time status updates for all Cloudflare services
- Cloudflare Support Center - Technical documentation and support resources
- Cloudflare Blog - Post-incident reports and technical deep dives
If you have any questions regarding this incident or continue to experience issues with Cloudflare services, please reach out to your dedicated CAKE Client Success Manager/Account Manager or to the CAKE Support Team at support@getCAKE.com.
This incident report was last updated on November 18, 2025 at 17:44 UTC.