Incident Summary – US1 Regional Outage Report
This article will cover:
- Timeline of Events
- Impact on Services
- Current Status and Recovery
- Updates
- FAQs
Timeline of Events
On November 6, 2026, CAKE experienced a service disruption affecting tracking links and pixels for a subset of customers in the US East (us-east-1) region.
The disruption began at approximately 9:55 AM PST and continued until approximately 12:20 PM PST.
An unusual spike in traffic temporarily overloaded a proxy service in the region. The CAKE Ops team responded by implementing traffic controls at multiple layers to stabilize the service and prevent affected requests from reaching downstream services.
Following these actions, HTTP 500 errors stopped and system latency returned to normal.
Impact on Services
During the incident, affected customers experienced HTTP 500 errors, increased latency, and disruption to tracking links and pixels.
The incident was limited to a subset of customers with traffic routed through the affected US1 East infrastructure.
Current Status and Recovery
The incident has been fully resolved, and CAKE services are operating normally.
Traffic controls implemented during the incident successfully stabilized the affected services, and the team continues to monitor system performance.
No customer action is required at this time.
If you continue to experience any service degradation or have questions regarding the incident, please contact CAKE Support.
Updates:
Updates will be posted here as we learn more about this incident and mitigation and prevention steps moving foward.
FAQ
Is the incident resolved?
Yes. The incident was resolved at approximately 12:20 PM PST on November 6, and services are operating normally.
Was my account impacted?
This incident affected a subset of customers using tracking links and pixels routed through the affected US East infrastructure. Customers identified as impacted are being notified directly.
Do I need to take any action?
No. The issue has been resolved and no customer action is required.
What caused the disruption?
An unusual spike in traffic temporarily overloaded a proxy service in the US East region. CAKE implemented traffic controls to stabilize the service and restore normal performance.
What should I do if I'm still experiencing an issue?
Please contact CAKE Support if you continue to experience service degradation.