In addition to the above caching issues, we have found specific issues with Google Chrome. Below we have identified a number of workarounds for those issues.
Cards Fail to Load
Certain cards, particularly wizard cards, failing to load or show content - please ensure that your browser zoom is set to 100%
Fix 1 - Issue may be triggered by interactions between antivirus, firewall, other program
Please try disabling and closing your antivirus and firewall temporarily. Keep in mind that simply disabling the software may not stop all background processes or services associated with the software.
(Note: If you are using a software to control or monitor the network, please try disabling and closing it as well.)
Fix 2 - Issue may be triggered by an extension
If the extension icon appears to the right of the address, right-click on the extension and select Disable. If you dont see your extensions next to the address bar (you may have hidden the button at some point) please try Fix 3 instead. If disabling an extension resolves the issue please let us know what the extension is.
Fix 3 - Issue may be triggered by a corrupted user profile or a misbehaving extension
Please create a new Chrome user (Wrench > Settings > Users > Add new user) and in the new window associated with this user, visit the webpages that were not loading before. If that resolves the issue, its likely that your local user profile has been corrupted, or you may have a misbehaving extension. If you were previously signed in to Chrome you can retrieve all your synced data from your Google Account by signing in to Chrome again on the new Chrome user that you created. You will first have to stop sync on the affected Chrome user.
Fix 4 - Issue may be triggered by outdated drivers
Check that all your drivers are up to date. One reported workaround has been to update the Logitech driver if you are using a Logitech webcam.
Fix 5 - Safe Mode
Boot up your computer in safe mode; please note that this is referring to your operating systems safe mode, not safe mode features that may be provided by your antivirus software. If you are able to navigate to webpages in Chrome while in safe mode, please revisit Chrome Fix 1 above as the issue is likely triggered by antivirus, firewall or other protection software settings.
If you continue to have issues, please submit a Support ticket and we will be happy to assist you.